Terms & Conditions

Customer Service 
To place an order you may either login to your secure shopping account on creativewhack.com or contact us by phone. For questions about previously placed orders please email our customer service department or call us toll free at 
1 877 423 7984 from 9am – 5pm EST

All payment, account and password information is transferred over a secure connection by the use of SSL technology and certified by GeoTrust. You should always see a padlock a lower corner of your browser window when viewing an encrypted page. 
If your browser is an older model (Netscape, IE or AOL versions prior to 3.0) that does not support the SSL system, we highly recommend that you upgrade. You can download a new version of your browser by visiting Netscape, Microsoft or AOL. 
If you prefer, you may place your order via our toll free customer service number at 1 877 423 7984 from 9am - 5pm EST. 

Sales Tax 
There is a 6% sales tax for all orders shipping to Connecticut. 
Orders & Availability 
In-stock items are usually shipped within two business days. In the unlikely event that any item is unavailable at the time of processing, you will not be charged for that item. 

Shipping Options & Rates 
Shipping charges listed here are estimated, actual shipping charges may vary. International Customers are responsible for any customs charges accompanying an order. 
Resellers - All authorized Creative Whack Company resellers have additional shipping options to accommodate bulk orders. Please log into your account and click on "View Cart" to view current shipping options and rates. 

Return Policy 
Creativewahck.com guarantees your satisfaction, and we know that it is sometimes necessary to exchange or return an item. However, we can only accept returns and issue refunds under the following conditions: 
All returns require pre-approval 
Item(s) must be in new, unopened and unused condition to receive a 100% refund (minus any shipping fees). 
If item(s) are used, we will subtract a restocking fee equal to 15% of the purchase price before issuing any refund. Refunds can only be credited to the credit card used at the time of purchase.
Item(s) are returned within 30 days of initial receipt, along with a copy of the packing slip and reason for the return. Return postage is paid by the customer.